During business hours (10am-5pm EST) you can expect a response from our customer service team that same day. Any customer service requests placed after 5PM EST are answered promptly the next business day.

To cancel your order, send us an email at support@realveed.com with the order number and cancellation request.

The best way to contact us is via chat or email at info@realveed.com. We'll always get back to you within a day!

After an order is shipped you will recieve a notification with a tracking link. Be sure to check junk/spam and contact info@realveed.com with any issues checking the status of your order. Use the chatbot on our site to track your order in live time as well!

We aim to ship orders within 72HRS of receiving them. This will always be the case unless the product you ordered ran out of stock. If that's the case, you will be notified via email and offered a swap for the product or alerted of when the product will become ready.

After you place an order on our site, a shipping label (tracking number) will automatically be created and tied to the order. You will see the status change from "Label created" to "In Transit" after UPS has picked up the package from our facility by 5pm EST Monday-Friday.

Our standard packaging is very discreet. We do offer ULTRA discreet shipping by request only. If you would like ultra discreet shipping, please use the chat icon to inform our customer service team. Please include order number and email in the message.